We are committed to delivering a premium and worry-free shopping experience. Our return and exchange policy is flexible with clearly defined conditions as follows:

1. Return & Exchange Period

• • Exchange: within 7 days from the date of receipt
  • Return for refund: applicable only if the product is defective or sent incorrectly

2. Conditions of Eligibility

Products may be exchanged/returned if the following conditions are met:

• • Original tags, labels, and packaging must be intact
  • Product must be unused, unwashed, undamaged, and unaltered
  • Valid purchase receipt or order ID must be provided
  • The product must be on the list of items eligible for return/exchange (customized or made-to-order items are not eligible)

3. Ineligible Cases

• • Used or damaged items
  • Final sale or discounted items with 40% off or more
  • Products in categories like underwear or personal accessories, due to hygiene regulations

4. Return/Exchange Process

• • Contact Customer Service via hotline or email within 7 days
  • Send photos of the product and reason for return/exchange for approval
  • Ship the product to the provided return address
  • After inspection and approval, we will:
    • Exchange the product for another item of equal value (or adjust the difference)
    • Issue a refund (if due to defects or incorrect items)

5. Shipping Fees

• • Customer-initiated exchanges: customer pays for round-trip shipping
  • Exchanges/returns due to seller’s fault: free of charge

6. Customer Support

• • For all return/exchange requests, please contact:
    • 📞 Hotline: 093 xxx xxxx
    • 📩 Email: support@boutique.vn